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Our Guarantee
grapestompers stands behind each product offered for sale on this web site, and thus we offer this guarantee to our customers:  we will refund or replace any product you buy from us if it does not work as intended or to your satisfaction. Replacement for items that are damaged in transit is covered below.

Security and Privacy
The succinct plain English version for non-lawyers
grapestompers.com cares deeply about your privacy, and we do our best to ensure a safe online browsing and shopping experience. For obvious reasons, when you purchase something we must communicate information about you with our partners (such as the bank/credit card processor and our shipping partners) in order to conduct routine business online. We may also share your information with our suppliers in case we need help with a question about a product. Aside from that, we promise we will not sell or knowingly share your personal information with anyone unless you give us your permission or it is required by law (such as law enforcement agencies).

grapestompers.com publishes a free monthly winemaking newsletter, The Stomper. It is distributed via email only to those who specifically request it. We will not send it to you without your permission. The only emails we generally originate to customers are a) notification that we received your order, and b) notification of shipment taking place and tracking numbers, if applicable. From time to time, we may have a question about your order, especially if we need to substitute an item that is out of stock. Of course, should you ask us a winemaking or an order question via email, we will answer it!

This web site does NOT save cookies on your hard drive, but we do use anonymous session variables to keep your shopping truck contents "alive" while you are shopping. Until you check out and give us your shipping and billing information, we have no idea who you are! If you experience any difficulties with our Shopping Cart due to the security settings of your browser, feel free to download the PDF version of our Order form.

The fancy, legal version of our Privacy Policy
Our Privacy Policy is designed to assist you - businesses, consumers and the general public - in understanding how we collect and use the personal information you provide to us, and to help you make informed decisions when using our web site and all of our related services therein.

Contact Information
To request a correction or deletion of your private information, or if you have any questions and general comments about this privacy policy, please contact us at the following address:

grapestompers.com
102 Thistle Meadow
Laurel Springs, NC 28644

What Information Do We Collect?
When visiting the our web site, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis, and Web site use information gathered on a collective basis as you and others browse our Web site.

Personal Information You Choose to Provide
Registration Information: You will provide us information about yourself, your firm or company, and your practices when you register to be a user of our services, register for certain services, make a purchase, or register for email newsletters and alerts.

Email Information: If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

How Do We Use the Information That You Provide to Us?
Generally, we use personal information for purposes of managing and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.

Choice / Opt-Out
We allow you the choice to opt-out of having your information used for purposes not directly related to our site, when we ask for the information.

Until you explicitly opt-in for the first time we consider you in the opt-out category. We always notify our customers when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those communications by using the opt-out mechanism on the The Stomper unsubscribe page.

Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with third parties - such as our suppliers, distributors or product manufacturers - who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you.

In connection with alliances, partnerships or arrangements, we may also provide certain information to third parties if we have determined that the information will be used in a responsible manner by a responsible third party.

We also use third parties to facilitate our business, including, but not limited to, sending email and processing credit card payments. In connection with these offerings and business operations, our partners and other third parties may have access to your personal information for use in connection with business activities.

As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or any dissolution.

How Do We Protect Your Information?
Secure Information Transmissions: Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Web site may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact Crazy Tom or Pam if you have any questions or concerns.

How Can You Access and Correct Your Information?
Each time returning customers check out using the Shopping Truck, you have the opportunity to make corrections to your personal record. You may request access to all your personally identifiable information that we collect online and maintain in our database by contacting us; please see the above contact information.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.

Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.  At any time you may request to view any and all changes and updates, via surface mail.

Notification of Changes
The Privacy Policy is subject to periodic review and change. In order to view the current Privacy Policy, simply check this section of the website.

If we materially change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so users are aware of what information we collect, how it is used, and under what circumstances, if any, we disclose it. In some cases where we post a notice, we may also email user who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Copyright
All information provided on this web site is protected by US copyright laws. Unauthorized use of any material found on this web site (including, but certainly not limited to, text, images, product photos and descriptions, winemaking articles, newsletters, and tutorials, the grapestompers logo, etc.) is strictly forbidden and constitutes a violation of this copyright. Copyright violations will be vigorously pursued to the fullest extent authorized by law.

Pricing Information
The prices depicted on this web site are as up to date and accurate as humanly possible. Prices are subject to change without notice and do not include shipping and handling. Our shipping policy is explained more thoroughly below.

Shipping Information
grapestompers has partnered with 4 shipping entities to bring you the best possible shipping rates:

  • UPS Ground
  • FedEx Ground
  • US Postal Service
  • R+L Carriers (for large orders requiring delivery by pallet)

Not only do we work hard to find the lowest possible shipping rate for each order, but we also try to match the most product-friendly carrier based on product mix. Through experience we have learned that some carriers treat fragile items better than others, so it is not uncommon for us to split-ship your order among 2 carriers. For instance, the US Postal Service does a better job transporting long lightweight breakable plastic or glass items (such as siphon tubes, hydrometers, wine thieves, and Auto Siphons) so we usually ship these via Priority Mail - while the heavier items are usually sent via UPS or FedEx.

As you complete your online shopping experience by "checking out" of our Shopping Truck, please indicate whether the shipping address is a residence or not. Carriers such as UPS and FedEx require that we let them know this information.

Due to the nature of how we pack and ship your orders, we cannot estimate shipping while you are using the Shopping Truck and are in the midst of checking out. However, we are more than happy to let you know the shipping charges before we charge your credit card for your order. If you would like us to do this, you must communicate this to us by typing in a short note in the "Comments" box on the last checkout page in the Shopping Truck. Just say something like, "Please let me know the shipping charges before you ship my order".

Once your order is shipped you will receive a confirmation email that gives you all your order and shipping information and costs (including tracking numbers where appropriate) and any applicable taxes. The total amount that has been charged to your credit card is contained in that email. To estimate your delivery times, please refer to our shipping map.

We DO NOT ship via 2nd Day Air for either UPS or FedEx, much less Next Day Air, because our warehouse is located in a remote area (ah, the charm of the sparsely populated NC mountains!) and the carriers cannot support the deadlines imposed by these classes of transit. Trust us, you wouldn't want to pay the rates we would have to charge to air freight a wine kit, even if we were located in a major metropolitan area.

Returns
All returns must be approved before shipping the product back to grapestompers.com. A 15% restocking fee will be applied. When requesting a product return, you must provide the reason for the return in writing (by email or letter) or phone call.

Damaged Goods
Despite all our efforts to the contrary, it is possible that you may receive some damaged boxes or items when your order arrives. If this ever happens to you, don't panic. Rest assured, the damaged item(s) will be replaced as soon as possible once you file a damage claim with the carrier.

Here's what to do if you are the recipient of damaged goods:

  1. If you are present when the driver delivers the shipment, start the claim process for damage right there, on the spot. You'll get a damage resolution at least 3-4 business days faster if you can do this. Go to Step 3.
  2. If you discover the damage after the delivery person has departed, CALL THE DELIVERY COMPANY FIRST (UPS, FedEx) and start the claim process on their end. The reason?
    The delivery companies ignore us if we try to file the claim on our own. In some cases, the carrier will send an adjuster to witness the damage. Protect yourself and take photos of the damage to document the event.

    DO NOT destroy the package or the product. Place the damaged goods in a trash bag (if it's leaking) and hold onto the merchandise, container and all packing materials for 5 working days after notification to the carrier. Often they will send a claims adjuster to inspect the damage.

    How to report damage:

    FedEx Claims - 1.800.GoFedEx (1-800-463-3339)
    https://www.fedex.com/us/claimsonline
    You will need to register for a fedex.com User ID and password or login before filing your claim.

    Or, download, print out and fax a claims form:
    http://www.fedex.com/us/customer/claims/Claims.pdf?link=4

    UPS Claims - 1-800-PICK-UPS (742-5877)
    https://www.ups.com/forms/e-mail/damage?loc=en_US
  3. Call our toll-free number (800) 233-1505 and report the damages that occurred with your shipment. Be prepared to tell us:

    a. your invoice or order number
    b. your tracking number
    c. the carrier's claim number
    d. which article(s) were damaged, and how so
  4. Once we've verified the claims process has started, we'll get a replacement out to you as soon as we can!

Thanks for helping us streamline the claims process.

Outbound Links
As a convenience and service to our web site visitors, our web site offers several links to various winemaking and wine-related web sites and various partner web sites. grapestompers.com is not responsible for the content or accuracy of these web sites. We just link 'em, folks!